TERMS AND CONDITIONS

TERMS AND CONDITIONS

 

How to Purchase

Please bear in mind that you may be purchasing unique pieces created by hand and for this reason are subject to slight variation in form and colour from item to item.

You can pay online through our secure server.

We accept payment by Paypal. You can pay with a credit or debit card over the phone if you do not have a Paypal account.

 

Deliveries and Turnaround Time

We sell ready to ship items as well as made to order pieces.

Ready to ship items will be dispatched within 7 days if free postage is selected. For quicker deliveries an alternative option must be selected on checkout.

Our turnaround time for items made to order is stated in the product description and will vary from 2-5 weeks depending on the complexity of the design and availablity of materials.

 

Returns and refunds of Wedding/Races Hats/Fascinators

Please note we do not offer refunds on personalised or custom-made items (matching service).

Any unsatisfactory item must be returned within 16 days from receipt in an unworn/unused condition with all labels and tags intact and with the original shop receipt.

Any item returned within 16-30 days will be issued with a credit note to the value of the purchase.

Postage costs (if paid for in original purchase) will not be refunded, only the cost of the original hat or fascinator.

We do not accept returns from outside the UK.

Sale items are non-returnable.

 

Returns and refunds of Mens & Ladies Casual Sun/Rain Hats

Any unsatisfactory item must be returned within 30 days from receipt in an unworn/unused condition with all labels and tags intact and with the original shop receipt.

Postage costs (if paid for in original purchase) will not be refunded, only the cost of the original hat.

We do not accept returns from outside the UK.

Sale items are non-returnable.

 

 

Please follow the link by HM Government regarding the sale of goods, services and data protection covered by UK law.

https://www.gov.uk/accepting-returns-and-giving-refunds