Terms, Conditions & Returns Policy

 

 

TERMS AND CONDITIONS

Our policy for returns are that items are unworn and in the original new condition, with the tags still in place and a valid receipt.

As we realise things are different this year, we have extended our returns date to 30 days. After this date we can only offer a voucher in exchange for the hat.

This applies to all hats ordered either as a personal purchase or as a gift.

If you are unsure about purchasing online, please call the shop on 01482 861046 leaving your contact details & calls will be returned within 24-48 hrs.

Please bear in mind that you may be purchasing unique pieces created by hand and for this reason are subject to slight variation in form and colour from item to item.

You can pay online through our secure server.

We accept payment by Paypal. You can pay with a credit or debit card over the phone if you do not have a Paypal account.

 

DELIVERIES & TURN AROUND TIME

We sell ready to ship items as well as made to order pieces.

Ready to ship items will be dispatched within 2 -3 days if 2nd class postage is selected. For quicker deliveries an alternative option must be selected on checkout.

Our turnaround time for bespoke items made to order is stated in the product description and will vary from 2-5 weeks depending on the complexity of the design and availablity of materials.

 

RETURNS & REFUNDS

Any unsatisfactory item must be returned within 30 days from receipt in an unworn/unused condition with all labels and red tags intact and with the original shop receipt.

Any item returned after 30 days will be issued with a credit note to the value of the purchase.

Postage costs will not be refunded, only the cost of the original hat or fascinator.

We do not accept returns from outside the UK.

Sale items are non-returnable.

Please note we do not offer refunds on personalised or custom-made items.

 

NON RETURN OF POSTAGE

The majority of our sales are large ladies hats that need a medium or large box for royal mail postage. This adds cost of approx £3 - £9 to each order sent out (including packaging).

Last year we had a phase of orders being returned for full refunds which resulted in a loss to our small business so consequently we can no longer afford to pay postage for customers changing their mind.

Whilst we are happy to refund the total cost of the hat, we can now no longer refund postage costs.

 

 

Please follow the link by HM Government regarding the sale of goods, services and data protection covered by UK law.

https://www.gov.uk/accepting-returns-and-giving-refunds